Privacy Policy

Following, you will find detailed information regarding how we handle your personal information. Please feel free to contact East Coast Telecoms on 02 9440 2044 if you would like to discuss any matter relating to the information below.
Please be aware, it may be necessary for East Coast Telecoms to review and amend our Privacy Policy from time to time. Any changes to our Privacy Policy shall be posted on the East Coast Telecoms website.

How secure is my personal information?

At East Coast Telecoms, we recognise our obligation to protect your privacy under the Privacy Act 1988, and the Telecommunications Act 1997.
East Coast Telecoms takes all reasonable measures to safeguard your personal information to ensure that it is not lost or misused. We also undertake strict information handling practices to ensue that your personal information is not modified or disclosed without your authorisation.
Under no circumstances whatsoever will East Coast Telecoms sell, trade or rent out your personal information.
East Coast Telecoms stores your personal information in highly restricted password-protected servers. Access to the information in these servers is strictly limited, ensuring that your personal information is optimally secure.

What kind of personal information does East Coast Telecoms collect?

When you sign on as a East Coast Telecoms customer, we collect only the personal information about you which will enable us to provide you with the service you have nominated. This information varies depending on the service, and may include:

• Your Name
• Your date of birth
• Your address and contact details
• Your position
• Details regarding the accounts from which payments to East Coast Telecoms are made, including the name of the financial institution, account name and account number
• Billing statements
• Information we obtain as the result of carrying out credit checks authorised by you
• Records of communications which occur between you and East Coast Telecoms, regarding the services we provide you

Top

Do I have access to my personal information held by East Coast Telecoms?

Yes. Provided that you can verify your identity, you can obtain the information you require either by telephone by calling 02 9440 2044. You may also obtain this information in hard copy. In the latter case, we require that you make your request in writing: please post to East Coast Telecoms, PO BOX 7946, Baulkham Hills  NSW 2153.

There are certain circumstances under which East Coast Telecoms may refuse to give you access to your personal information we hold, for example when giving you access would: Impact other people's privacy; influence a law related activity; or, influence negotiations East Coast Telecoms may be having with you. East Coast Telecoms shall advise you in writing if we are unable to agree to your request.

It may be essential for East Coast Telecoms to take time to respond to your request. In such instances, we will notify you that your request has been received within 14 days, and we shall respond within a 30 day period.

If you are aware that East Coast Telecoms may be holding information which may be inaccurate, out of date or incomplete, you may contact East Coast Telecoms by calling 02 9440 2044. Provided that you can verify your identity, this information shall then be amended.

How does East Coast Telecoms collect my personal information?

How we go about collecting personal information depends on what type of customer you are, as outlined below:

- Individual Customers

When you make a request to East Coast Telecoms for services, we will collect personal information directly from you. We may also approach third parties to obtain personal information about you. These third party bodies include:

• Telecommunication services resellers;
• Government agencies involved in administering laws which regulate telecommunication service providers;
• Credit reporting agencies or credit providers which East Coast Telecoms (or external service providers which East Coast Telecoms employs) may contact whilst carrying out a credit check;
• Sales organizations; and,
• List rental companies.

• List rental companies;
• Company employees; and/or,
• Company directors.

How does East Coast Telecoms use my personal information?

Your personal information is collected primarily for the purpose of enabling East Coast Telecoms to provide you with the telecommunications service you have selected. East Coast Telecoms may also be required to use this information to process your application; administer contractual agreements; connect your service; undertake credit checks; manage your account; bill you for the service provided and follow up any outstanding payments you may owe us; investigate complaints and rectify faults relating to your service; and/or conduct product and market surveys with the aim of improving our services.

Does East Coast Telecoms use my personal information for the purpose of direct marketing?

East Coast Telecoms may apply your information for the purpose of letting you know about East Coast Telecoms' other services, products and current offers. (We may do this in conjunction with our marketing partners or other entities which produce or deliver services/products on behalf of, or in partnership with, East Coast Telecoms.)
As a valued customer, we respect your right to decline from receiving direct marketing communications from East Coast Telecoms. Simply voice your request by emailing minfo@eastcoasttelecoms.com or by calling 02 9440 2044, and we will immediately remove you from our direct marketing list.

Top

Does East Coast Telecoms disclose my personal information to anybody else?

If required by law, East Coast Telecoms may disclose your personal information.
At times, in order for us to be able to provide you with the service you have nominated, East Coast Telecoms may be required disclose your personal information to contactors, which may include: resellers; other telecommunications service and equipment providers; credit providers and credit reporting agencies; mail houses; legal, accounting and financial advisors; our marketing partners; businesses that provide services on behalf of, or in conjunction with, East Coast Telecoms.
East Coast Telecoms may contract out some services such as mailing, credit checking, provisioning, verification of sales and fault fixing to external providers. East Coast Telecoms may disclose your personal information to these organisations but only so that they can provide you with the services East Coast Telecoms has contracted out. In most circumstances, contactors to whom we may be required to provide your personal details are bound by obligations comparable to the National Privacy Principles.
In certain cases, East Coast Telecoms may be required to engage organisations located outside of Australia which may not be subject to comparable privacy laws. In such cases, East Coast Telecoms will only disclose information to the extent necessary to enable East Coast Telecoms to provide you with the service you have nominated.

Am I secure whilst online?

This will depend to a large degree on your browser. East Coast Telecoms' web server is capable of up to 128bit SSL encryption. If your have an old browser which does not support such a high level of encryption, this may compromise your online security. Some parts of our site rely on cookies. These cookies cannot obtain any information about you other than to verify that you are the same person over a given online session.

All accesses to pages on our websites are logged. The sort of information contained in these logs cannot easily identify you personally, but instead contains such details as a list of the pages accessed, and the type of browser used. This information is used to check for attempts at hacking, or other fraudulent activity, and to indicate missing pages or other web server problems. This information is periodically summarised to provide general statistics such as the number of people viewing particular parts of the site.

What do I do if I have a complaint or concern?

Top